Terms and Conditions

Effective Date: January 11, 2025

Introduction These Terms and Conditions govern your use of the Agora Truck Parts LLC website and your purchase of products from us. By using our site or placing an order, you agree to these terms.

Order Processing and Shipping

  1. Order Fulfillment:
    • Orders placed on business days are shipped within 24 hours.
    • Orders received on weekends or national holidays will be processed the next business day.
  2. Delivery Times:
    • Standard delivery is 2-4 business days.
    • Same-day shipping is available for orders placed before 12:00 PM CST.
  3. Shipping Carriers:
    • We primarily use UPS, FedEx, and USPS for deliveries.
  4. Address Accuracy:
    • Customers are responsible for ensuring their shipping address is correct. Incorrect addresses may delay delivery.

Returns and Refunds

  1. Warranty:
    • All products come with a minimum 1-year warranty.
  2. Return Policy:
    • We offer a 30-day free return and money-back guarantee.
    • Products must be returned in their original condition.
  3. Replacement or Refund:
    • If you encounter an issue, contact us immediately. Replacements or refunds will be processed upon receiving the returned item.
  4. Restocking Fee:
    • A 20% restocking fee plus shipping costs applies to undelivered packages returned to us due to incorrect addresses or failed delivery attempts.
  5. SMS Program Terms
    • By opting in to receive SMS and MMS messages from Agora Truck Parts LLC, you agree to receive weekly promotional messages, product availability updates, and marketing communications.
    • Message frequency: Approximately 1 message per week.
    • Message and data rates may apply.
    • You can opt out at any time by replying STOP to any message.
    • For assistance, reply HELP or contact us at murat@agoratruckparts.com.
    • We do not share, sell, or distribute mobile phone numbers to third parties for marketing purposes.

Shipping Damage or Loss Once an order is shipped, Agora Truck Parts LLC is not responsible for damages or losses caused by the carrier. Customers must file claims directly with UPS, FedEx, or USPS for such issues.

Customer Feedback We encourage customers to contact us regarding any issues before leaving feedback on platforms like eBay or Amazon. Resolving your concerns is our priority.

Limitation of Liability Agora Truck Parts LLC is not liable for indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to Terms We reserve the right to update these Terms and Conditions at any time. Continued use of our site constitutes acceptance of the revised terms.

Contact Us For any questions or concerns: