Return Policy

Effective Date: January 11, 2025

Warranty and Guarantee

  1. Product Warranty:
    • All products sold by Agora Truck Parts LLC come with a minimum 1-year warranty.
  2. Satisfaction Guarantee:
    • We offer a 30-day free return and money-back guarantee to ensure your satisfaction.

Return Process

  1. Eligibility for Returns:
    • Products must be returned in their original condition, including all packaging, accessories, and documentation.
    • Returns must be initiated within 30 days of delivery.
  2. How to Initiate a Return:
    • Contact our customer service team at info@agoratruckparts.com or +1 (224)-248-4761 to request a Return Merchandise Authorization (RMA) number.
    • Clearly include the RMA number on the outside of the return package.
  3. Shipping Costs:
    • Return shipping is free for eligible returns within 30 days. We will provide a prepaid return shipping label.
    • For warranty claims beyond the 30-day period, customers are responsible for return shipping costs unless otherwise specified.

Refunds and Replacements

  1. Refund Policy:
    • Refunds are processed within 5-7 business days of receiving the returned item.
    • Refunds will be issued to the original payment method.
  2. Replacements:
    • Replacement products will be shipped promptly after the returned item is received and inspected.

Damaged or Defective Items

  1. Reporting Issues:
    • If your item arrives damaged or defective, contact us immediately at info@agoratruckparts.com or +1 (224)-248-4761.
    • Provide photos and a detailed description of the issue.
  2. Resolution:
    • We will offer a replacement or full refund for damaged or defective items at no additional cost to you.

Restocking Fees

  1. Non-Delivery Due to Incorrect Address:
    • Packages returned to us due to incorrect or incomplete addresses will incur a 20% restocking fee plus the cost of return shipping.

Exclusions

  1. Non-Returnable Items:
    • Certain items, such as custom orders or clearance items, may not be eligible for return. Such exclusions will be clearly stated at the time of purchase.
  2. Time-Limited Claims:
    • Claims for missing items or delivery discrepancies must be made within 7 days of delivery.

Customer Support If you encounter any issues, we encourage you to contact us before leaving feedback on platforms such as eBay or Amazon. Your satisfaction is our priority, and we are here to resolve any concerns you may have.

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